Questions about
Leadphone.
Find answers about how Leadphone works, what it costs and how to get started. Choose a topic or search for what you would like to know.
23 questions
What is Leadphone?+
Leadphone makes it easier for website visitors to contact you. A small contact box lets them request a callback, use chat, choose a time for a call or leave a message.
Which businesses is Leadphone for?+
Leadphone suits businesses whose customers often need an answer before buying or placing an order. Examples include service businesses, property companies, shops offering advice and businesses that sell to other businesses.
What is the difference between chat and a callback?+
In chat, visitors ask their question in writing. With a callback, they leave their phone number to speak to someone at your company. A call is useful when a question needs explaining or a customer wants to discuss their needs.
Can visitors choose a time for the call?+
Yes. Visitors can choose a later time instead of talking straight away. You decide which times can be booked and who will take the call.
Can visitors leave a message?+
Yes. Visitors can explain their question and leave their contact details. You can then read the question and reply. This is a useful option when a customer prefers not to talk on the phone or you cannot answer straight away.
How does a callback work?+
Visitors leave their phone number in the contact box. Leadphone calls the colleagues you have selected. When someone answers, the call is connected to the visitor so you can speak to each other.
How do we choose who receives calls?+
In the settings, choose which colleagues should receive calls. Then choose whether all their phones ring together or one person is called at a time in a set order.
What happens when several phones ring at once?+
All selected colleagues receive the call at the same time. The first person to answer takes the call with the visitor. This suits businesses where several people can help and whoever is available should answer.
Can one colleague always receive the call first?+
Yes. You can make a list in the order you want phones to ring. Leadphone calls the person at the top first. If they do not answer, the call moves to the next person. You choose the order.
Can we add and remove colleagues ourselves?+
Yes. Add and remove colleagues in the settings. You can change who receives calls and how calls are distributed, so you can adjust things when your staffing changes.
What happens when we are closed?+
Visitors can choose a later time for a call or leave a message. Decide when you can take calls and who will follow up on messages. That makes things clear for both your customers and you.
How much does Leadphone cost?+
Leadphone costs €49 per month excluding VAT. The price includes 100 call minutes per month. Additional calls cost €0.20 per minute excluding VAT.
What happens when we have used the 100 call minutes?+
Call minutes beyond the 100 included cost €0.20 per minute excluding VAT. This is added to the monthly price of €49 excluding VAT.
How do we calculate the cost of extra call minutes?+
If you use 150 call minutes in a month, the first 100 are included. The remaining 50 minutes cost €10 excluding VAT. Together with the monthly price, the total is €59 excluding VAT.
What commitment and cancellation periods apply?+
Contact us at info@leadphone.io for current contract terms. You will receive information about the commitment period, cancellation and payment before you order.
How do we get started?+
Email us at info@leadphone.io and tell us about your business and which website you want to use Leadphone on. It also helps to know who will answer calls. We can then discuss what you need and the next steps.
What do we need to prepare?+
Decide which colleagues will answer, when you can take calls and whether phones should ring together or in a set order. Also find out who manages your website. You will find a checklist on the Get started page.
Can the contact box match our website?+
Yes. The contact box is styled to match your website's colours and fonts. It feels like part of your website when visitors want to get in touch.
Do we need technical knowledge?+
The person who manages your website can help add the contact box. You then manage colleagues and call distribution in Leadphone's settings. You do not need to change your website whenever someone starts or stops receiving calls.
Can we use Leadphone on our existing website?+
Email your website address to info@leadphone.io. Let us know how you manage the site, or ask the person who built it to help. We can then check how to add Leadphone to your website.
Can Leadphone connect to our other tools?+
Tell us which tools you use and what you would like to work together. Email us at info@leadphone.io, and we will discuss which connections are possible for you. This could include your customer records, calendar or phone system.
How is customers' personal information handled?+
Contact us at info@leadphone.io for details of where customer information is stored, how long it is kept and who can access it. Tell us about your requirements and we will go through them together.
How can we get help with questions?+
Email us at info@leadphone.io. Describe what you need help with and include your website address if you can. If something is not working, tell us what you tried to do and what happened. This makes it easier for us to help.
Have more questions?
Tell us what you would like to know or how you work today. We will help you see how Leadphone could suit your business.