The visitor leaves their number.
Visitors choose to be called back and enter their phone number. They can do this right on the page where their question comes up.
CALLBACKLet customers
Let customers
ask you to call them.
A visitor with a question should be able to speak to you easily. With Leadphone, visitors leave their phone number on your website and ask you to call them.
THE CUSTOMER ASKS YOU TO CALL
leadphone.
EK
Would like a callbackA customer would like to talk.
Time to answer their question.A question on your website“Could you call me?”
The request reaches youYou help the customer take the next step.
From a phone number to a conversation
HOW IT WORKSHow customers
How customers
get in touch with you.
Leadphone calls you.
Leadphone calls the colleagues you have selected. You decide whether all phones ring together or colleagues are called in a set order.
The person who answers takes the call.
You speak to the visitor and find out what they need. You can answer questions, offer advice or arrange a longer conversation.
CHOOSE HOW PHONES RINGAll at once
All at once
or one at a time.
You choose which colleagues receive calls and how their phones ring. Pick the option that suits the way you work.
ALL PHONES RING AT ONCE01
The first person to answer takes the call.
Leadphone calls all selected colleagues at the same time. The first person to answer takes the call and helps the customer.
1
Colleague 1The phone is ringing
Ringing2
Colleague 2Answers first
Takes the call3
Colleague 3The phone is ringing
RingingUseful when several colleagues can help and whoever is available should answer.
PHONES RING IN A SET ORDER02
Choose who receives the call first.
You decide the order. If the first colleague does not answer, Leadphone calls the next person on the list.
1
Colleague 1Receives the call first
First2
Colleague 2Receives the call if the first person does not answer
Next3
Colleague 3Receives the call if no one before them answers
ThenUseful when one person should answer first and other colleagues should help when needed.
- Add or remove colleagues in the settings.
- Choose whether phones ring together or in a set order.
- Change who receives calls as your work or staffing changes.
WHEN YOU CANNOT ANSWERLet customers know
Let customers know
when you can talk.
If you are busy or closed, visitors can choose a later time or leave a message. Decide when you can answer and how you will get back to people who contact you.
WHEN YOU CAN ANSWER
Speak to the customer.
Visitors leave their number and request a call. Leadphone calls the colleagues you have chosen, so whoever answers can help the customer.
Phone number → Your phone rings → ConversationHOW CALLBACKS WORKFrom a phone number
From a phone number
to a conversation with you.
Visitors enter their phone number in the contact box on your website. Leadphone calls the colleagues who handle calls. The visitor is connected to whoever answers.
You choose which colleagues receive the call.SEE HOW IT COULD WORK FOR YOU
See how to get started How do you handle calls today?
We will go through who should answer, when you are available and what customers can choose when you are closed.